Terms & Conditions

About Us Home Counties Camping are completely dedicated to your total satisfaction. We are a family business with a large display and shop premises. If you have any suggestions or comments please email us at sales@thefamilytentshop.com

Our Contact details:
Home Counties Camping Centre
Thompson Garden Centre Nutty Lane Shepperton MIddlesex TW17 0RQ

Phone: 01932 761177
Fax: 01932 785848
Email: sales@thefamilytentshop.com
VAT NO: 710 9328 52
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We accept Visa, Mastercard, Maestro, Switch, Amex, Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling All Purchases of £250 and under are subject to a £8.50 handling fee. All purchases over £250 are shipped free of charge. Trailer Tents and Folding Campers are only to be collected from our premises and will not be delivered direct to the customer.

Shipping costs are only applicable to orders delivered to mainland UK excluding Highlands, Islands and Ireland.

If you are ordering from these areas we will contact you once we have received the order to inform you of shipping costs. Please note we DO NOT ship to any where outside of the UK.
Delivery Schedule We deliver your order right away. We will normally send your order to you within 1-2 business days. If an item is out of stock we will inform you via e-mail of an expected delivery date.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All tents come with a 1 year manufacturers warranty. For all other guarantee and warranty issues please contact us.
Reaching Us If you need to reach us, please email us on sales@thefamilytentshop.com, alternatively, you can call on 01932 761177 or fax us on 01932 785848 or write to us at Home Counties Camping Thompson Garden Centre Nutty Lane Shepperton Middx TW17 0RQ
Privacy Policy Home Counties Camping Centre do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If a product is deemed to have a manufacturers fault it should be returned to us using recorded delivery at Home Counties for our assessment and testing. Should the product be faulty we will replace the product with another one. If the product is found not to be faulty it will be sent back to the customer, potentially at the customers expense. Please contact us before returning any goods so that we can prevent any avoidable and unnecessary returns and expenditure to either yourself or us. Shopping on the internet does not affect your statutory consumer rights.
Remittance Terms Payments by credit/debit card on the internet will be actioned on receipt of the order. Any other payments - cheques through the post, phone orders, etc will be authorised before goods are sent.